Release Notes
Please use the links below to view the details of the history of the major IssueCentre
software releases and to download the release documentation.
2.1 >
2.2 >
2.2.2 >
2.3 >
2.3.1 >
2.4 >
2.4.1 >
2.4.2 >
Current Release (2.4.3)
Next Release >
| Product |
IssueCentre |
Version No |
2.1 |
| Build No |
9846 |
Release Date |
July 2009 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.1, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- Agents Dashboard
- Various dasboard panels
- SQL Server Support
- Feedback forms / Campaigns
- Enhanced ticket timing
- Active Directory / LDAP Support
- Extended use of templates
- Inbound email rules
|
| Product |
IssueCentre |
Version No |
2.2 |
| Build No |
11400 |
Release Date |
October 2009 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.1, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- Fix group ticket assignment
- Enhanced Agent/User privilege control
- Upgrade to external user UI
- Enhanced ticket search interface
- Advanced notifications – Ticket Idle
- plus many others
|
| Product |
IssueCentre |
Version No |
2.2.2 |
| Build No |
12079 |
Release Date |
March 2010 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.1, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- Updates to support SaaS
- New dashboard panels
- Sample data to support SaaS mode
|
| Product |
IssueCentre |
Version No |
2.3 |
| Build No |
13290 |
Release Date |
June 2010 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.1, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- Ticket Creation & Updates overhaul
- Simplification of Product creation
- Agent to manage a subset of products
- Support for JBoss 5.1
- and many more
|
| Product |
IssueCentre |
Version No |
2.3.1 |
| Build No |
13797 |
Release Date |
July 2010 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
|
| Product |
IssueCentre |
Version No |
2.4 |
| Build No |
15254 |
Release Date |
December 2010 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- Asset Management
- SLA Enhancements
- New Company, Contact display Panels
- and many more
|
| Product |
IssueCentre |
Version No |
2.4.1 |
| Build No |
16047 |
Release Date |
February 2011 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, IE 8, Firefox 3+ |
| Enhancements |
- New dashboard panel
- SLA Auditing
- Company & Contact panel enhancements
- Ticket metric export
- and many more
|
| Product |
IssueCentre |
Version No |
2.4.2 |
| Build No |
16911 |
Release Date |
June 2011 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, 8 Firefox 3+ |
| Enhancements |
- Enhanced SLA management
- Report Builder
- Plus other minor enhancements
|
|
Download the Release Notes document for full details.
|
| Product |
IssueCentre |
Version No |
2.4.3 |
| Build No |
17730 |
Release Date |
September 2011 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, 8 & 9 Firefox 3+, Chrome |
| Enhancements |
- Automated Email Processing
- Agent Welcome Screen
- Ticket Custom Fields
- Ticket Linking
- Report Builder & Query Builder
- Plus other minor enhancements
|
|
Download the Release Notes document for full details.
|
| Product |
IssueCentre |
Version No |
2.4.4 |
| Build No |
TBD |
Release Date |
Q4 2011 |
| Database Support |
Postgres 8.3, SQL Server 2000, SQL Server 2005, SQL Server 2008 |
| Application Servers Certified |
JBoss 4.2, JBoss 5.1 |
| Browsers Certified |
IE 7, 8 & 9, Firefox 3+, Chrome |
| Enhancements |
- Enhanced reporting
- Service Request capability
- New dashboard panels
|
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