IssueCentre
Easy Powerful Obvious
SOLUTIONS |
EVALUATE |
CONTACT |
ACCOUNT
View Tour
Please take a look through the pages of our tour below. To see so much more, take a free trial or request a demonstration now.
Always ready
You never know when a new call will come in and how many youll want to work on at once. So just like your email client you can always create a new bug or view another bug in a new popup window.
Getting up to Speed is key
Finding out the background of a bug is key to being efficient when picking up a bug. The bug presentation lets you see all the history and summary of the bug just as you like it.
Find just what you want
Use our simple text search to find bugs as you would search the web. Then try out our powerful text notation to find just the bugs that match on specific fields.
1 click searches
Re-run saved searches and your most recent searches from a single click because it really should be that easy.
Have it just how you like it
Format your search results like web results, in a grid, ordered, paged and choose the columns you want to see.
Everything to hand
Your own fully customisable dashboard allows you to show everything you want on a single screen and most of it from just a glance.
Keep everyone informed
Use notifications to keep customers, managers, agents and even Uncle John up to date on the latest bug information. Whats more automatic reminders prevent agents from forgetting about older bugs.
Make it look like you
Set IssueCentre to use your brand logo and colours with just a few clicks so that IssueCentre feels all yours.
Customers get more
Go to town with the styling on your Customer Service Portal. Set the colours, images, content to make your customer experience really swish.
Reinforce your brand
Personalise and brand the email notifications that are sent to your staff and/or your customers when bugs are created, updated or closed. Add in dynamic content to show them what they need and use your own images and content to make it confirm with your company's brand styling.
No snooping permitted
Don't worry, your data is safe from snooping hackers. ALL users of our hosted offering benefit from an SSL certificate to ensure all communication between your machine's browser and our hosted servers is encrypted using the latest encryption algorithms.
Restricted Access
And don't worry about someone trying to break in through the front door. We only allow 3 attempts before the account is locked so you'll know and be protected from anybody trying to crack your password on the sly. You can also link up IssueCentre to your domain AD to use your existing domain logins to access IssueCentre.
Fully Customisable
Store all the information you need about each asset by creating your own list of custom fields for each different type of asset.
Know all about your assets
Give your staff a kick start by having all the user’s asset information immediately to hand. Researching and diagnosing a freshly reported problem is so much quicker with the configuration information all in one place.
Site Map |
||||
|---|---|---|---|---|
| Home | Overview | Evaluate | Contact | Other |
| Summary | Features | Sales | Privacy | |
| Overview | Resources | Support | Terms & Conditions | |
| Tour | ||||
| FAQ | ||||
| API | ||||
| Demo | ||||
| Pricing | ||||
| Release Notes |
|
Company |
|---|
| First Option Solutions Ltd (website) |
| Alresford, Hamshire, UK |
| Sales: +44 (0)333 9001123 |
| Email: info@issuecentre.com |
| Other IssueCentre websites |
| www.issuecentre.com www.helpdeskcentre.co.uk |